Looking to take your automations to the next level? Need to streamline things even more? Say hello to Artificial Intelligence! 👋✨
By adding a Large Language Model (LLM) like OpenAI’s ChatGPT or Anthropic, you can unlock a whole new level of smart automation. Check out our full guide on adding the Call AI action to your flow.
The possibilities are endless. Here are some ideas:
🌐 Auto-translate your flows into multiple languages.
🧠 Language learning: Practice conversation, translate, or quiz vocabulary.
🧑🏽🤝🧑🏾 Customer service: Handle inquiries, complaints, or refund requests conversationally.
🗂️ Internal assistant: Help employees find documents, policies, or HR info.
📋 Onboarding bot: Guide new users or team members through a process step-by-step.
👱🏽 Sales assistant: Qualify leads, book calls, or suggest packages.
📅 Task automation: Integrate with APIs to handle bookings, reminders, or daily reports.
In this example, we're gathering customer complaints and using ChatGPT to gauge how upset the customer sounds. The AI returns a score that helps us determine their level of frustration. Based on that, we sort the feedback and decide how to respond. If the customer is just a little annoyed, we’ll open a ticket that an agent can handle later. But if they’re clearly angry or very upset, we’ll flag it for immediate attention so an agent can jump in right away!
We collect the customer's complaint & ask ChatGPT to analyze the input:
We categorize the sentiment score returned by the AI and respond accordingly:
This flow is just one possibility of how AI can be used to automate your flows. How will use you it?
Want to know more? If you have any questions or need further assistance, don’t hesitate to reach out. Send us a message via the support widget located in the bottom right corner of our website.